Frequently Asked Questions
This Agreement was last modified on 01 June 2017.
How can I contact LBS Office?
Why register online?
Registration is free
Save your favourite shopping lists for easy re-ordering
Save your delivery and invoicing information for fast and convenient ordering
Change your account settings easily at any time
Orders can be placed online by adding the items you require to your basket. Personalisation details can be entered at this stage, i.e. (PO’S).
Order enquiries can be emailed through to us firstname.lastname@example.org , we can then guide you through the order process and advise you on any queries you might have.
If you would prefer to discuss your order with us then please give us a ring on +0844 879 7538 we are always happy to answer any questions you have and advise on the best way to proceed with the order.
To arrange a meeting please use our contact form.
Once we have received your order, you will be sent an email that confirms your order is being processed.
If you’re unhappy with any purchase you’ve made through us, contact our customer services team and we’ll rectify the situation.
If your goods are damaged when you receive them, we ask that you write ‘damaged’ on the driver’s delivery receipt.
We guarantee to exchange or return any products within 7 days of purchase (keep original packaging).
Can I see my order history?
If you’ve set up an online account with us, you’ll be able to view detailed records of your previous orders. Select an individual record to see information such as price, quantity and delivery address for the order.
All orders will be dispatched the same day – for delivery next working day providing the items being ordered are in stock and the order is placed by 5pm.
Delivery times may vary according to the nature of your print order, and you will be given a time estimate when we receive your artwork or brief. Once proofs have been approved, most orders take up to 3-4 days. Business cards are usually delivered within three days, on request, next day.
London delivery: free delivery for all ordersUK Mainland orders over £30: free delivery.
UK Mainland orders under £30: £5 delivery charge.
Channel Islands & other offshore UK destinations: free delivery on orders over £150.
Channel Islands & other offshore UK destinations: £10 delivery charge for orders under £150
Next working day (subject to stock) – order between 9am – 17:30pm.
Use the Order History page in My Account to determine when online orders have been processed.